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EXIN Exams, International certification for ITIL, ASL and DSDM standards

Side Entry Routes ISO/IEC 20000

Side Entry Routes ISO/IEC 20000
The qualification program IT Service Management according to ISO/IEC 20000 offers a wide range of side entry routes to participants already possessing certificates in IT Service Management or Auditing making it an ideal addition to previous experience and skills. IT professionals who already hold relevant certificates have the option of entering the program at all levels. SQMF gains you exemption at Foundation level, while SQMA provides you with exemption at Professional level.

Keeping track of all the possibilities would, however, require a kind of ‘Side Entry Calculator’. And even such a calculator, which is currently being developed, would not be able to list all the options that may provide a short cut on the path to one of the independent certificates from the Qualification Program in IT Service Management according to ISO/IEC 20000. To give you at least an impression of the possibilities, please find below some examples:

  • I hold an ITIL Foundation certificate (ITIL V2 or V3). What exemption is possible?
    Your knowledge of IT Service Management is approximately at the same level as that of the Foundation certificate in the ISO/IEC 20000 program. If you have learned the required knowledge of management systems for ITSM and the ISO/IEC 20000 standard via a training or self-study, you can take the ISO/IEC 20000 Foundation Bridge exam (a 20-questions multiple choice exam), instead of the ISO/IEC 20000 Foundation exam itself to obtain the Foundation Certificate in ITSM according to ISO/IEC 200000.
  • I hold an ITIL Service Manager certificate (ITIL V2). What exemption is possible?
    As above, if you want to become a Consultant/Manager in IT Service Management according to ISO/IEC20000, the missing part is mainly in the area of management and improvement of the ITSM processes according to ISO/IEC 20000 standard. Taking the ISO/IEC 20000 Foundation Bridge exam and obtaining the Professional Certificate in Management and Improvement of ITSM processes according to ISO/IEC 20000 (IS20PMI), will fill in the knowledge gaps. The most convenient way to obtain the IS20PMI certificate is to take an accredited Consultant/Manager bridge-training specifically designed for students with a Service Manager certificate. This course will not only cover the IS20PMI syllabus, but will also contain some of the subjects of a regular Consultant/Manager training to bring you up to speed at the Consultant/Manager level.
  • I hold an ITIL Practitioner certificate (ITIL V2). What exemption is possible?
    You may use the ISO/IEC 20000 Foundation Bridge exam to obtain the Foundation Certificate in ITSM according to ISO/IEC 20000. This certificate plus the ITIL Practitioner certificate entitles you to order the corresponding Professional Certificate in ITSM according to ISO/IEC 20000:
    • ITIL Practitioner: Release and Control is equivalent with ISO/IEC 20000 Professional: Control of IT Services
    • ITIL Practitioner: Support and Restore with ISO/IEC 20000 Professional: Support of IT Services
    • ITIL Practitioner: Plan and Improve with ISO/IEC Professional: Delivery of IT Services
    • ITIL Practitioner: Agree and Define with ISO/IEC 20000 Professional: Alignment of IT Services
  • I hold an ITIL Service Manager Certificate (ITIL V2) plus an auditor certificate (e.g. IRCA, ISO9000, ISO27002). What exemption is possible?
    As in the example above, you can obtain the Consultant/Manager certificate. Having obtained that certificate, the auditor certificate entitles you to also receive the Internal Auditor Certificate in ITSM according to ISO/IEC 20000.

Based on the experiences with the side entry routes in practice, we plan to publish other examples. For further questions about the side entry routes, you may direct your questions to our International Service Desk or your EXIN Regional Office.

It’s also possible to discuss the side entry issues with the experts who joined the ISO/IEC 20000 Qualification Program LinkedIn group.