Side Entry Possibilities for EXIN’s IT Service Management (according to ISO/IEC 20000) qualification program. The qualification program IT Service Management according to ISO/IEC 20000 offers a wide range of side entry routes to participants already possessing certificates in IT Service Management or Auditing making it an ideal addition to previous experience and skills. IT professionals who already hold relevant certificates have the option of entering the program at all levels.
Due to the large amount of options, EXIN has developed a Side Entry Calculator to let you find out which exemptions are possible. Here are a few of the options listed below:
I hold an ITIL Foundation certificate (ITIL® V2 or V3). What exemption is possible?Your knowledge of IT Service Management is approximately at the same level as that of the Foundation certificate in the ISO/IEC 20000 program. If you have learned the required knowledge of management systems for ITSM and the ISO/IEC 20000 standard via a training or self-study, you can take the ISO/IEC 20000 Foundation Bridge exam (a 20-questions multiple choice exam), instead of the ISO/IEC 20000 Foundation exam itself to obtain the Foundation Certificate in ITSM according to ISO/IEC 200000.
I hold an ITIL Service Manager certificate (ITIL® V2). What exemption is possible?As above, if you want to become a Consultant/Manager in IT Service Management according to ISO/IEC20000 (IS20CM), the missing part is mainly in the area of management and improvement of the ITSM processes according to the ISO/IEC 20000 standard. Taking the ISO/IEC 20000 Foundation Bridge exam and obtaining the Professional Certificate in Management and Improvement of ITSM processes according to ISO/IEC 20000 (IS20PMI), will fill in the knowledge gaps. After having successfully passed both the Foundation (Bridge) exam and the IS20PMI exam, you are eligible to receive the IS20CM certificate. Please see below for instructions on obtaining your Consultant/Manager certificate.
I hold an ITIL Practitioner certificate (ITIL® V2). What exemption is possible?You may use the ISO/IEC 20000 Foundation Bridge exam to obtain the Foundation Certificate in ITSM according to ISO/IEC 20000. This certificate plus the ITIL® Practitioner certificate entitles you to order the corresponding Professional Certificate in ITSM according to ISO/IEC 20000:
Please see below for instructions on obtaining your Professional certificate.
How to obtain a certificate!Once you have gained insight in to which exemption is possible within EXIN’s IT Service Management qualification program you may want to receive a copy of an EXIN certificate. EXIN now offers you this option at a reduced price. Certificates for exempted exams are available at 50% of the exam price!Please submit your request for a certificate at the International Service Desk and include proof of your previously awarded certificates at this time. The International Service Desk will then inform you of further proceedings.
SPECIAL, FOR-A-LIMITED-TIME-ONLY, OFFER FOR ITIL® V2 SERVICE MANAGERSDuring 2010, ITIL® V2 Service Managers can receive a FREE Consultant/Manager certificate from EXIN by successfully passing the ISO/IEC 20000 Foundation (or Foundation Bridge) exam and the ISO/IEC 20000 Professional: Management and Improvement exam. Passing both exams and having your ITIL® V2 Service Manager Certificate will award you the EXIN Consultant/Manager in IT Service Management certificate.Take advantage of this limited-time offer now by signing up for your exams!
For further questions about the side entry possibilities, you may direct your questions to our International Service Desk or your EXIN Regional Office.
It is also possible to discuss the side entry issues with the experts who joined the ISO/IEC 20000 Qualification Program LinkedIn group.
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